How Brands Can Leverage The Eternal Disconnect Between Want & Like

In Want v. Like: Decoding The Eternal Disconnect In Consumer Behavior, we saw a couple of examples of  the eternal disconnect between what consumers say they want and what they actually like. We also speculated on the root cause of this conflict.  In this follow on post, we’ll examine the implications of the want-versus-like disconnect … Read more

Want v. Like: Decoding The Eternal Disconnect In Consumer Behavior

Consumers tell you in surveys and focus group studies what features they want in your product. You build a product with those features. Consumers don’t like them. Your product bombs. In consumer behavior, there’s often a disconnect between what consumers say they want and what they actually like. In Why Do People Obsess Over Security … Read more

How Does Turn By Turn Navigation Work?

A turn-by-turn navigation system is a combination of hardware and software that provides an automobile driver with one or more motorable routes between Point A and Point B on the surface of the earth. Sold as a dedicated satnav system or as an integral part of a smartphone, it comprises the following building blocks: GPS. … Read more

All Payments Are Not Equal – Retail Payments Primer

This is a slightly edited version of my answer to the following question on Quora: I had a similar experience recently. I scanned the Merchant’s QR code at a restaurant with my PayTM app. PayTM asked me to link my bank account to complete the payment via UPI. I refused to do so because I wanted … Read more

Is Scalability A Bogey Created By Hardware Industry?

A friend recently asked me the following question via Twitter: @s_ketharaman Thoughts? I am not so sure since infra is still not scaling. https://t.co/vDi1zHZynB — Gopinath Pandalai (@gopibella) April 28, 2020 I read the linked HBR article on Blockchain technologies and replied as follows: Many mobile payments use cases I never thought could go digital … Read more

Resolving The Tussle Between Different Pricing Methods

Most of us are familiar with Cost-plus and Value-based pricing, which are the two most commonly used methods for pricing products and services. In cost-plus pricing, all input costs are totalled up and a markup is applied on top to arrive at the selling price. More the number of inputs, higher the cost and, ergo, … Read more

Role Of Analytics For B2B Websites

Analytics is indispensable for a B2C website. Website analytics tools like Google Analytics etc. reveal friction hotspots, blindzones, etc. and thereby help website owners redesign forms, modify CTAs, rotate online ads, etc. (The use of multiple etceteras in the previous sentence is intentional – there are indeed many analytics tools available for doing many things … Read more