Cross Selling Is Hard

I recently came across a post on social media predicting that WhatsApp will very soon become India’s largest digital payments product because it has 450 million users in India. I politely pointed out to the Original Poster that WhatsApp has precisely zero customers for its payments service and that nobody can tell how many of … Read more

The Six Secrets To Attract Venture Capital

Entrepreneurs are driven by idea, originality, product, problem solved, team, technology, and so on. But, for VCs, they’re merely means to an end. As we saw in Teardown Of The VC Investment Model, the goal for venture capital is to earn multibagger returns in the short-to-medium term. While the exact numbers could vary from one … Read more

Why Two Factor Authentication Is A “Conversion Killer” & “Blood Pressure Booster”

Any digital payment goes through a long and tortuous value chain comprising multiple entities. If we take credit card as an example, the entities include Consumer (e.g. You), Merchant (e.g. Amazon, DMART), Issuer (the bank that issues the card and enables the Consumer to make card payments e.g. Citi), Acquirer (the bank that supplies the … Read more

Why Banks Will Never Catch Up With The Frictionless UX Of Fintechs

Top 6 US banks posted a trillion dollars in profits in the last 10 years. "Top 6 Banks In USA Earn $1 Trillion In Profits In Last 10 Years" ~ https://t.co/coy2mSvu3C via @maxabelson @business .That's the same period when fintech was supposed to disrupt dinosaur banks. #Disruption #Shisruption #Banking #FinServ pic.twitter.com/kjZfCkqSbC — Ketharaman Swaminathan (@s_ketharaman) … Read more

Season’s Greetings

Season’s Greetings & Best Wishes for a Happy New Year! Welcome back to GTM360 Blog. Our Top 10 blog posts in 2019 were: #10. Are Digital Natives Losing Their Data Chops? #9. Blockchain – Calling BS On Decentralization & Resilience #8. Demystifying The Ubiquitous Sample Size Of 2000 #7. Regulated Blockchain – Oxymoron But Killer App #6. Mastering PUSH Notifications … Read more

Better A Digital Colonizer Than Digital Colony Be!

Of late, there’s a lot of concern in the public discourse that India is becoming a digital colony of the West. If this concern is valid, we have ourselves to blame for letting India become a digital colony. What’s worse, we’ve been doing this for ages and never seem to learn from past mistakes. I … Read more

Britannia World Cup CEM – Low Budget Campaign Or Outright Scam?

Britannia recently ran a Customer Engagement Management campaign for its NICE biscuit. Like any typical CEM campaign, the BRITANNIA KHAO WORLD CUP JAO campaign required consumers to find a promo code on the product package and SMS it to a telephone number (92620 92620). But, from here on, the Britannia CEM campaign deviated significantly from … Read more

Credit Card Versus Debit Card / UPI / A2A

Credit Card and Debit Card are both “cards”. Both are digital payment methods. Both are issued by banks. Both of them work on card rails owned by Visa, MasterCard, China Union Pay, RuPay and other card networks. Because of these similarities, many people tend to believe that there’s no difference between credit and debit cards. … Read more

Outflanking Incumbent Products With AHA Moments

One of the chief ways in which we help software companies is by introducing “aha” moments in their new products. It’s almost not necessary to define “aha” moments. The term is quite self-explanatory. We see them all around us. A few “aha” moments that come readily to my mind are: Google Assistant: Google Assistant is … Read more