PayZapp’s Loss Is PayTM’s Gain – And Lesson For PSPs

Many people complain that cashiers decline Apple Pay even though their stores have advertised support for Apple’s payment service. I’ve come across the same experience with HDFC Bank’s PayZapp mobile wallet. The cashier at a restaurant in my neighborhood told me they hadn’t started accepting PayZapp although there was a “PayZapp Accepted” sticker on his … Read more

Using The Loss Aversion Principle To Forge Partnerships In New Markets

When an offshore IT services provider enters a new market, it’s (relatively) unknown in that geography. Many companies in this situation eschew end users and try to drive their go to market strategy by partnering with local IT companies. Ideal partner candidates are boutique shops and systems integrators that are well known in the target … Read more

Six Best Practices To Convert Freemium To Premium – Part 2

In Part 1 of this blog post, we’d seen three best practices for converting Freemium to Premium viz. Ask For Money, Create Pinch Points, and Drive Enhanced Usage. In this second part, I’ll cover three more best practices for SAAS vendors to upgrade their freemium users to paying customers. #4. INTRODUCE VALUE ADDED FEATURES You … Read more

Six Best Practices To Convert Freemium To Premium – Part 1

To generate rapid traction for their products, many SAAS providers offer a Freemium plan, which is free access to a truncated version of their full blown software. By doing so, they expect users to sign up for their software without any risk, play around with it for a month or two, and upgrade to the … Read more

Technology Platform – Go Wide Or Go Deep?

We come across the “Go Wide or Go Deep?” question regularly in our outsourced product management engagements. (Should the term “outsourced product management” intrigue you, see Who The Heck Outsources Product Management?). Let’s take a typical scenario: An IT company has developed a technology platform without reference to any specific segment. The going in position of … Read more

How To Create A Bestseller Without Marketing

Short Answer: You can’t. Long Answer: As an external marketing solutions provider, we stand to gain when companies outsource their marketing. We’re also okay if they do their marketing inhouse. But what gets my goat is to misunderstand marketing and claim that it’s not necessary for a product’s success. Or, worse, use some of the … Read more

A Good Doctor Is A Great Salesman

Ram and Shyam are twins. As they reach their mid-forties, they develop a knee pain. They go to the same orthopaedist, who does an X-Ray and diagnoses both with Osteoarthritis. According to WebMD, The simplest way to describe osteoarthritis is that it’s wear and tear on the cartilage of your joints. This cushioning tissue is … Read more

PayTM Decimates Trust With A Single #FeatureOrBug

As we saw in Feature Or Bug – Facebook & Tideplus, #FeatureOrBug refers to a feature that masquerades as a bug. To recap: As brands increasingly adopt personalization in their communications, what you see is not what I see. Then there are other types of differences like: What you see on desktop is not what you see on … Read more

Season’s Greetings!

Season’s Greetings and Best Wishes for a Joyous New Year 2018. Welcome back to GTM360 Blog! We’re happy to inform readers that 2017 was a blockbuster year, with traffic increasing by 70% and engagement via comments and one-on-one feedback touching an all- time high. Here’s the list of Top 10 Most Popular Posts on GTM360 … Read more

Pricing SAAS Lifetime Subscription

As I highlighted in my blog post titled SAAS – What’s In It For Vendors?, the total subscription fees for three years of a SAAS software often exceeds the lifetime license cost for an equivalent onpremise software. Eventually, your prospects and customers will cotton on to this when they “do the math”, as McKinsey predicts in … Read more