Innovation And Patents In IT Services Companies

Yes, you read that right. Much as the common man might find it difficult to believe, there’s innovation in IT Services companies and IT Services companies do get patents. The über boss of India’s largest IT company lashed out at detractors of the IT Services industry, and pointed out that: Indians should be celebrating an … Read more

Reliance Jio – All Good Things Don’t Come To An End, They Just Stop Being Free

In Reliance JioFi First Impressions, I’d shared my experience of buying the Portable 4G Pocket WiFi Router and onboarding the 4G Internet connection from Reliance Jio in September 2016. I’d followed this up with another post a month later in which I’d recounted my first two months’ experience with Reliance Jio. At the time, the Internet … Read more

Thriving On Chaos Of SMAC Architecture

If you follow this blog, you know that I mostly write about fintech, marketing, product management and customer experience. IT architecture is a new topic. I was prompted to write about it after witnessing a series of chaotic happenings with modern SMAC architecture during the last few months. For the uninitiated, SMAC stands for Social-Mobile-Analytics-Cloud. SMAC … Read more

Innovative Fintechs Don’t Need No Open Banking Regulation

Pink Floyd fans won’t need any explanation for this post’s title. As for the others… well, it’s never too late to become fans of Pink Floyd!  The recent buzz around Artificial Intelligence and Machine Learning has spawned the next generation of Personal Finance Management applications. While the forerunners in the cateogory like Mint (now part … Read more

Sharpen Your Geo Targeting By Predicting What Will Sell Where

A Quoran recently asked me where he could sell his email list in India. Normally, my Quora answers are quite concise. And, after seeing the following reply by Quora’s Founder Adam D. Angelo, I stopped worrying if I was too terse: But the said question about email list gave me a chance to throw light on … Read more

Why Twitter Has Become My First Port Of Call For Seeking Customer Service

On a recent tweetchat about customer service, many tweeples felt that social media was only suited for escalations. Not me. I use social media, especially Twitter, as the first port of call to complain to brands. That’s because: Telephone means having to listen to hold music and navigate through convoluted phone trees. This is painful and … Read more

Devising The Core Message Of Leadgen Emails

This is a slightly edited version of my answer to the following question on Quora: How Do I Run An Email Campaign To Generate B2B Leads? Most email campaigns I’ve come across provide a great answer to the question “What does your company do?” Not surprisingly, they fail to generate leads. Because people receiving those … Read more

Five Reasons Why PayTM Is Miles Ahead Of Its Competition

With over 100 million users a year ago, PayTM was already ahead of its digital payment competitors before the November 2016 demonetization of high value currency notes in India. On the back of the push for #CashlessIndia consequent to #CurrencySwitch, the Alibaba-backed mobile wallet has increased its lead over its other mobile wallets (e.g. MobiKwik, PayZapp) … Read more