Official Blog of GTM360 Marketing Solutions
One perennial question that startups – and even product managers of established companies – ask us while designing a new product is whether they should ask customers what they want. Our standard answer is NO! Only a services company asks customers what they want. When a product company does that, it can prove counterproductive – … Read more
They said cash is costly. It didn’t work with merchants. They launched one mobile wallet after the other to drive cashless behavior. It didn’t work with consumers. They scared people away from currency notes, claiming they contain all kinds of germs, bacteria and viruses. It didn’t work with anyone. Today: 85% of world’s transactions happen … Read more
Yes, you read that right. This post is really about how brands can boost engagement with their consumers by using error messages. Normally, error messages are bland: Record not found Your search yielded no results Page not found. You can’t blame the programmers who typically write them because, sometimes, you can’t do better. As @nicksantos points … Read more
Every now and then a startup comes to us with the idea of aggregating fragmented markets, seeking our assistance in product management. The common theme behind most of these marketplaces – across corporate gifting, handicraft, printing and other industries – is to make use of technology to mediate a physical business. All of them will … Read more
As a technology marketer, I constantly preach that technology must solve a business problem for it to enter the mainstream. I also believe that it’s the technology provider’s job to explicitly convey how their product or service alleviates pain areas. In the context of analytics, this would mean that analytics is useful as long as … Read more
Cult loyalty is the highest tier of loyalty. Consumers at this level patronize the brand forever, recommend it to everyone around them, and, most importantly, talk about the brand well outside the context of the product, as though the brand is a part of themselves. What drives cult loyalty? Is it the product? Is it … Read more
They say every product or service must have a secret sauce. Some startups take the secrecy part of this advice to the extreme by going into stealth mode until they launch. Some others point to today’s open world of startup events, mentoring sessions, Twitter and TED talks and question if it’s even possible to keep … Read more
There’s a raging debate about ad visibility in recent times. Much as I’d like to think it’s triggered by my post Don’t Fall For The ‘Invisible Versus Unseen Ads’ Charade, the real reason doesn’t matter. The crux of the issue is that advertisers are claiming that ~15% of their online ads are seen by bots, … Read more
FORTUNE magazine seems to be undergoing a transformation lately. I’ve listed the key changes I’ve observed in the magazine over the past 5-6 months. Disruption. Disruption. Disruption. There’s a spate of articles on disruption of incumbents by newcomers. FORTUNE goes beyond the usual suspects like financial services, media and technology to drag industries like agriculture … Read more
India’s leading online fashion brand Myntra recently shut down its desktop and mobile websites and decided to go mobile app only. As far as I know, this is an unprecedented move by any ecommerce player anywhere in the world and flies in the face of moves by brands to increasingly hop on to the omnichannel … Read more