Official Blog of GTM360 Marketing Solutions
The Indian government recently demonetized the INR 500 and 1000 notes and announced plans to introduce new design notes in INR 500, 1000 and 2000 denomination. In the wake of this move – trending on Twitter as #CurrencySwitch among other hashtags – many people have been asking why India hasn’t taken this opportunity to go … Read more
I exhibit cult loyalty for Amazon among a few other brands. As I wrote in What Drives Cult Loyalty?, I’ve been shopping on Amazon for over 15 years in Germany, UK, USA and, finally, India, during which period I must’ve bought at least 100 items from it. Knock on wood, Amazon hasn’t even bungled a … Read more
Since I wrote Customers Of The World Unite, You Have Nothing To Lose But The Call Center Hold Music, many more brands are providing customer service via social media. Some of them are doing a great job at it even though it’s early days e.g. Bajaj Allianz GIC (@BajajAllianz), Hootsuite Helpers (@Hootsuite_Help), Ministry of Railways … Read more
In Reliance JioFi First Impressions, I’d shared my initial experiences with the Reliance JioFi Portable 4G Pocket WiFi Router. One month later, here are my “second” impressions: UPDATE DATED 16-SEP-2016: It’s confirmed that voice on JioFi happens via data packets. However, I understand it’s called Voice Over LTE (VoLTE) and not VoIP as I’d previously labeled … Read more
If you used a mobile phone in India in the early 2000s, you might remember being greeted by the “Network Busy” message whenever you called during 6-8PM. It didn’t matter who you called – the dreaded warning was a reflection of daily congestion of the mobile network at that time of the day. The Indian … Read more
A few years ago, images on websites and banner ads used to suck. Poor resolution, bleeding colors – these were the common problems in images used even by leading brands. That’s mostly history now. Image quality has improved significantly in recent times. I wish I could say the same about image sizes and aspect ratios. … Read more
I purchased a Reliance JioFi Portable 4G Pocket WiFi Router two days ago. Here are my first impressions of the product and the onboarding process. #1. Scrappy, But Formless, Onboarding There is no Jio store. All leading telecom companies in India like Airtel, Idea and Vodafone have a retail presence. But not Jio – at least … Read more
In Part 1 titled “Fintechs Need Marketers And Lobbyists – Not Lawyers”, we saw why marketers and lobbyists play a vital role in a fintech startup’s success, and how successful startups in fintech and other heavily regulated industries don’t seem to have consulted lawyers while conceptualizing their offerings. In this second part, we’ll examine the … Read more
Like startups in any other industry, fintechs need to find a problem to solve, develop a solution and package it in such a way that it provides customers with a compelling reason to use. SQUARE and PayZapp are two fintechs that have done a great job of this. To know why I say this, check … Read more
In Part-1 of this blog post, I’d described my experience with PayTM’s CEM campaign on Nescafe’s instant coffee bottle. In this part, I’ll describe my experience with the sachet of the same product. If you’re wondering how packing types matter in a CEM campaign, trust me, bottle and sachet pose different challenges and provide different … Read more