Devising The Core Message Of Leadgen Emails

This is a slightly edited version of my answer to the following question on Quora: How Do I Run An Email Campaign To Generate B2B Leads? Most email campaigns I’ve come across provide a great answer to the question “What does your company do?” Not surprisingly, they fail to generate leads. Because people receiving those … Read more

Five Reasons Why PayTM Is Miles Ahead Of Its Competition

With over 100 million users a year ago, PayTM was already ahead of its digital payment competitors before the November 2016 demonetization of high value currency notes in India. On the back of the push for #CashlessIndia consequent to #CurrencySwitch, the Alibaba-backed mobile wallet has increased its lead over its other mobile wallets (e.g. MobiKwik, PayZapp) … Read more

Yaay I’m In The Latest Financial Services Content Royalty List!

I’m happy to announce that I have been named to The Royalty of Insightful Financial Services Content list. Compiled by Bryan Clagett, CMO & Investor in Geezeo, a proven white-label PFM provider for banks and credit unions, this list places me in the august company of Ron Shevlin, Jim Marous, Stessa Cohen, Brett King, Chris … Read more

Overcoming The Space Time Challenge in CEM

In Omnichannel Couponing Drives CEM Success – Part 1, I’d highlighted the space challenge in the couponing phase of a CEM program. To recap, this comprises issues that range from where to insert the code and how to make the code large enough to be visible but small enough to fit on the existing package … Read more

Do You Face Online Jingoism? I Do

The Internet is full of jibes on people’s nationalities. They appear on articles, blogs, reviews and comments. Often sarcastic and sometimes venomous, they run down the author’s or commenter’s nationality without any provocation. Let me quote a few examples of such remarks.  (A) BLOG The Finextra article titled Brits expect cashless society within 20 years is … Read more

Why Are Reviews So Powerful In Social Media Customer Service?

Since I wrote Customers Of The World Unite, You Have Nothing To Lose But The Call Center Hold Music, many more brands are providing customer service via social media. Some of them are doing a great job at it even though it’s early days e.g. Bajaj Allianz GIC (@BajajAllianz), Hootsuite Helpers (@Hootsuite_Help), Ministry of Railways … Read more

Should Sales Dodge The Price Question Or Answer It Upfront?

In the sales cycle for a technology solution, a vendor typically demonstrates its product, lists its features and benefits and finally gets into price discussions. And a typical technology solution buyer goes along with this sequence of activities. However, there are prospects who want to know the price upfront. According to this report, they could … Read more

Aspect Ratio Is Not Rocket Science But So Many Brands Still Get It Wrong

A few years ago, images on websites and banner ads used to suck. Poor resolution, bleeding colors – these were the common problems in images used even by leading brands. That’s mostly history now. Image quality has improved significantly in recent times. I wish I could say the same about image sizes and aspect ratios. … Read more

3 Ways To Make Events Memorable

Retail industry analyst RSR Research notes in “The Lasting Effects Of Shoptalk” that the new event in Las Vegas differentiates itself from other events by featuring “Full-out breakfast, lunch and dinner” that were accompanied by “impressive spreads of snacks and beverages throughout the day.” And goes on to remark, “These may seem like trivial things, but for someone … Read more

Indian IT Industry Might Produce A Fortune 500 Corporation Next Year

The unthinkable has happened – the entry barrier of the FORTUNE GLOBAL 500 list has actually come down. Yes, the last company in the latest FORTUNE GLOBAL 500 list (published in Fortune magazine dated 1 August 2016) posted a revenue of US$ 20.923 billion compared to US$ 23.720 billion turned in by its counterpart last year. Expressed … Read more