Here’s our latest success story:
Payments Solutions Provider Bolsters Sales Appointments
Metrics-driven Campaign Management boosts Inside Sales performance
While managing this Payment Solutions Provider’s marketing campaign, we noticed a sudden drop in volume of appointments set by its Inside Sales team. Among the reasons proferred to explain the problem were “holiday season”, “people are busy with budgeting for next year”, and so on. While we took those usual suspects at face value, we decided to focus our attention on factors that were within our control. We measured key metrics at various stages of the funnel e.g. Dial Volume, Right Person Connect, etc. When we compared them with industry benchmarks, we found Dial Volume significantly lagging best practices. To find out the root cause of the problem, we sat in with the inside sales team as they were making outbound calls to contacts in their target lead list. Read more>>>